Terms and Conditions

Agreement between User and Nbound.Pro

Welcome to Nbound.Pro. The Nbound.Pro website (the "Site") is comprised of various web pages operated by Nbound.Pro ("Nbound.Pro"). Nbound.Pro is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of Nbound.Pro constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

Nbound.Pro is a Cloud Platform that offers AI communication services to General Contractors, Home Improvement and Home Service Professionals.

Nbound.Pro is a Cloud Platform that gives Contractors/Service Pros, within the residential market space, a complete pre-packaged AI solution for responding to incoming customer traffic. Our platform specializes in improving customer experiences, cutting response times and boosting conversion rates. Ultimately, increasing the lifespan and lifetime value of their customers.

Privacy

Your use of Nbound.Pro is subject to Nbound.Pro's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting Nbound.Pro or sending emails to Nbound.Pro constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

By agreeing to these Terms, you acknowledge and consent to Nbound.Pro, communicating with your customers regarding appointments and services.

1. Appointment Confirmation and Initial Opt-In:

   Immediately following the successful booking of an appointment, Nbound.Pro will seek your customer’s consent to send a confirmation via email and/or text message. By opting-in to receive this confirmation, the customer also agrees to receive a subsequent request for service feedback.

2. Post-Service Feedback and Ongoing Communication Opt-In:

   Following the appointment, Nbound.Pro will send a communication (via the opted-in email or text message) requesting the customer to provide feedback or a review on the Nbound.Pro service used to facilitate communication with the Pro. This communication will contain clear instructions on how the customer may opt-out of receiving future, non-essential communications from Nbound.Pro. If the customer does not explicitly opt-out at this stage, they are providing consent to receive further service-related communications from Nbound.Pro.

3. Additional Services and Ongoing Consent:

   If the customer has not opted-out, Nbound.Pro may send an additional communication (email or text message) to inquire if the customer requires assistance with other home improvement or home service needs, which may be fulfilled by other Pros in the Nbound.Pro network. This communication is considered an ongoing service-related communication.

4. Opt-Out/Unsubscribe:

   Customers may withdraw consent for receiving marketing or promotional text and email communications at any time. For text messages, customers can reply with STOP to any text. For emails, customers may click the “Unsubscribe” link provided in the email footer. Opting out of marketing communications will not prevent Nbound.Pro from sending essential service or account-related notifications.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Nbound.Pro is not responsible for third party access to your account that results from theft or misappropriation of your account. Nbound.Pro and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen

Nbound.Pro does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use Nbound.Pro only with permission of a parent or guardian.

Cancellation/Refund Policy

Our core principle is that Pros purchase a plan that meets the needs of their specific situation and incoming traffic demands. We offer (3) pay-as-you-go 30-day plans: Pro, Team and Enterprise. The plans are subscription based with recurring automated charges to the payment method on file. There is no contract, cancel anytime. If a client cancels within (3) days of funding their account, they will receive a full refund. If a client chooses to cancel prematurely, after (3) day no risk cancellation window, no refund will be credited back to the client. Our AI is only responsible for promptly responding to customer inquiries (via phone, SMS and chat), answering customer questions about your business, booking appointments for estimates/service requests and transferring calls to members of your team when necessary. We are not responsible for nurturing customer relationships, on behalf of our clients, beyond the scope of the initial communication reception and response.

Clients purchase 30-day plans at their own risk. The funding (ranging from $500 - $2,500+/30-days based on demand scope) is for instant call/sms/chat response, answering customer inquiries, scheduling service/estimate appointments and transferring customers to members of the client staff whenever necessary.

General Rule: No Refunds after (3) day no risk cancellation window. We do not issue refunds based on job outcomes, customer cancellations, or customer no-shows.

Links to Third Party Sites/Third Party Services

Nbound.Pro may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Nbound.Pro and Nbound.Pro is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Nbound.Pro is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Nbound.Pro of the site or any association with its operators.

Certain services made available via Nbound.Pro are delivered by third party sites and organizations. By using any product, service or functionality originating from the Nbound.Pro domain, you hereby acknowledge and consent that Nbound.Pro may share such information and data with any third party with whom Nbound.Pro has a contractual relationship to provide the requested product, service or functionality on behalf of Nbound.Pro users and customers.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use Nbound.Pro strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Nbound.Pro that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Nbound.Pro or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Nbound.Pro content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Nbound.Pro and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Nbound.Pro or our licensors except as expressly authorized by these Terms.

International Users

The Service is controlled, operated and administered by Nbound.Pro from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Nbound.Pro Content accessed through Nbound.Pro in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Nbound.Pro, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Nbound.Pro reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Nbound.Pro in asserting any available defenses.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Nbound.Pro agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Nbound.Pro AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

Nbound.Pro AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. Nbound.Pro AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Nbound.Pro AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Nbound.Pro OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

Nbound.Pro reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Georgia and you hereby consent to the exclusive jurisdiction and venue of courts in Georgia in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Nbound.Pro as a result of this agreement or use of the Site. Nbound.Pro's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Nbound.Pro's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Nbound.Pro with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Nbound.Pro with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Nbound.Pro with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Nbound.Pro reserves the right, in its sole discretion, to change the Terms under which Nbound.Pro is offered. The most current version of the Terms will supersede all previous versions. Nbound.Pro encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Nbound.Pro welcomes your questions or comments regarding the Terms:

Email Address: terms@Nbound.pro

Telephone number: 4706618391